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Services

Practical help with the week’s essentials

Everything we offer is non-medical household help. Combine services in a single visit; most weekly visits include a bit of everything.

Weekly Essentials

A standing weekly visit: the grocery run, putting everything away, a fridge and pantry check, a meal or two cooked, and the mail sorted.

Typical length: 2 to 3 hours, weekly

  • Groceries from your usual store, or pick-up of an online order
  • Putting things away and tossing what’s past its date
  • Cooking one or two meals, with leftovers portioned
  • Sorting mail and flagging anything that needs attention
  • Light kitchen tidy before leaving

Cook & Stock

A week of home-cooked meals, portioned and labelled for the fridge or freezer, from your recipes or ours.

Typical length: About 4 hours

  • Planning the menu together, including dietary preferences
  • Shopping for the ingredients
  • Cooking three or four dishes, portioned and dated
  • Washing up and leaving the kitchen as we found it

Errand Run

Pharmacy pick-ups, the post office, returns, dry cleaning and library books. We go; you stay warm.

Typical length: Up to about an hour

  • Pick-ups and drop-offs around your neighbourhood
  • Delivery to your door, and put away if you like
  • Photo of every receipt

Paperwork & Tech Help

Mail, forms, bill reminders and booking appointments, plus a patient hand with phones, tablets and video calls.

Typical length: 1 to 2 hours, or add to any visit

  • Reading and sorting mail, and keeping a simple to-do list
  • Filling out forms with you, including Québec’s tax credit advance-payment form
  • Booking appointments and setting reminders
  • Setting up and practising video calls, photos and messages

You or your family stay in control of banking. We never handle passwords, PINs or cards.

Company & Check-ins

Coffee and conversation, a walk around the block, a card game or a bit of tidying, with a note to the family afterwards.

Typical length: About 2 hours

  • Time together doing what you enjoy
  • A short walk outside, weather permitting
  • Light tidying and watering the plants
  • A written update for the people you choose

What we don’t do

Knowing our limits keeps everyone safe. These are outside our service, and our service agreement says so plainly:

  • Personal care: bathing, dressing, toileting, grooming or help with eating
  • Lifting, transferring or helping someone move who can’t do so safely on their own
  • Medication of any kind, including giving, sorting or dosing reminders, and any nursing task
  • Driving clients or riding with them in any vehicle
  • Overnight stays, or supervising someone who can’t safely be alone
  • Handling cash, bank cards, PINs, online banking or investments
  • Signing or witnessing legal documents, or accepting gifts

If needs change

We’ll tell you honestly and help you find the right support, such as Ontario Health atHome in Ottawa or your CLSC in Gatineau, and we can keep helping with groceries and meals alongside it where that’s appropriate.

Tell us what would help

Tell us what would help. No commitment, and we reply within two business days.

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